Terms & Conditions
Free Leisure Membership
Our guests enjoy free leisure membership to nearby China Fleet Golf & Country Club for the duration of their stay. This gives free use of swimming pool, heatwaves, exercise classes, fitness suite & racquet sports.
On arrival, a cash only deposit of £5 for one or £10 for two or more membership cards is payable (maximum 2 adults + 2 children per 1 bedroom property, 2 adults + 3 children per 2 bedroom property, 4 adults + 3 children per 3 bedroom property and 4 adults + 4 children per 4 bedroom property). This deposit is to ensure the safe return of each card at which time the deposit will be refunded. Upon the card being lost, damaged or stolen the deposit will cover the cost of the replacement required.
Children are classed as between 5 and 17 years old, under 5’s are free!!
Whilst at the club, Crylla Valley members are asked kindly to abide by the club rules and regulations which include age and height restrictions. You must be 14+ years to use the gym facilities and 16+ to use Heatwaves. Further details are available on request.
Occupancy & Quality
All of our properties are inspected by ‘Visit Britain’ and have been awarded four stars for 1, 2 and 3 Bedroom Valley View Cottages, Stable Cottage, Rosewood Cottages and Woodland Cottages (where applicable, if you decide to utilize sofa beds the property will be rated three stars). Riverside Cottages, Brookside and Fir Trees have been awarded a 3 star grading.
Please note that soft furnishings may vary from those photographed but will be of a similar style and of an appropriate standard for the property grading.
The occupancy shown ‘sleeps 6 + 2’ means that the +2 can be accommodated; including infants, this would be the maximum number of occupants accepted in the property. Supplied with linen, additional sleeping options incur small charges per stay. As the sofa beds are 4ft doubles for comfort reasons we recommend either one adult or up to two children aged 12 yrs can utilize this option at one time; this is charged at £25 and is limited to stays up to a maximum of 7 nights. An additional foam child bed for children ages up to 6 yrs maximum is charged at £10; availability of the child bed would be dependent on each property type and occupancy; please see the individual property descriptions.
We do not allow guests to add their own extra beds, such as camp beds or inflatable mattresses.
The maximum occupancy of each property is as stated on each property description page and as agreed at time of booking and must not be exceeded.
Bookings & Payment
- Deposit – a non-refundable deposit of £100 is required to secure the booking.
- Balance- must be paid by cleared funds on or before 6 weeks to the date of arrival. Cheques should be made out to ‘Crylla Valley’. In the event of the balance not being paid by the due date, we reserve the right to cancel your booking and re-let the property. If re-letting cannot be arranged you will be liable for payment of the balance.
- We have the right to refuse any booking before we send you your written confirmation. If we do this, we will tell you in writing and promptly return to you any money you have paid to us. In this case we will have no legal responsibility to you.
Arrivals & Departures
Bookings are from 4pm on the day of arrival until 10am on the day of departure. We like to prepare the properties to a high standard of cleanliness and appreciate arrivals not before 4pm (unless a prior arrangement is made).
Baby Equipment Available
Where required please request for stairgates to be fitted; free of charge. We can provide a travel cot (please note we do not provide infant bedding) in the master bedroom & high chairs on request, each at a small additional charge of £5. Baby baths are available on request at no additional cost. All properties have microwaves and a selection have dishwashers and washer dryers to make your lives as hassle free as possible.
Well behaved dogs and responsible owners are welcome. The price is £5 a day per dog. We reserve the right to restrict the number of dogs allowed per property (generally a maximum of two), the breed of dog and the total number of dogs in residence across the whole of our complex. Please enquire should you wish to bring any other type of pet.
We are ideally located for business stays- situated at the ‘Gateway to Cornwall’, 10 miles from Plymouth yet nestled in peaceful, idyllic surroundings.
We offer wireless access from our computer suite. We have a computer room where you can access the internet for free, or plug your own laptop in and work. You may also use our fax and photocopier (at a nominal charge).
We can offer a maid service on request (charges apply).
Home Delivery Policy
Major supermarkets do make deliveries to Crylla Valley and we do not discourage our guests from using these helpful services, but please take note of the following:
Ensure your delivery is arranged for a time and date where you will be able to sign and receive it. Crylla Valley will not be able to assist in any deliveries in your absence and will not take responsibility for any goods ordered and/or any ‘alternatives’ offered. It is essential you will be here to receive your order, as in your absence deliveries will be returned to the store. Prior to placing your food order, please ask a Crylla Valley staff member your holiday cottage number and then inform them of the expected delivery. If you cannot guarantee your arrival time; http://www.food4myholiday.com/ delivers local Cornish produce to your kitchen fridge – that’s service!
Should you have to cancel your holiday please inform us immediately by telephone and confirm in writing. Every effort will be made to re-let the unit in which case we will be pleased to refund your deposit less expenses incurred. In the event of a cancellation being made after your full fee has been paid, a refund may be made at the proprietor’s discretion if the cancellation is caused by death, accident or illness to any members of the party and where a medical certificate accompanies the cancellation.
If a cancellation is made for any other reason, every effort will be made to re-let the unit, and only if re-let, will consideration be given to refunding the monies. However, you are advised to take out holiday insurance, which you will find to be inexpensive.
We would like to point out that a hirer is legally held responsible for any damage or breakage. We would appreciate notification of breakages, to ensure the unit is fully equipped for future guests.
Lost & Found
All attempts will be made to contact the guest & on request items will be sent back in receipt of the postage cost. If items are not claimed within 14 days of departure they will be given to charity or discarded.
No one offer can be taken in conjunction with any other offer. All offers are subject to availability. Discounts cannot be retrospectively applied to bookings already made prior to any relevant offers.
For the benefit of all our guests we ask if you like to smoke to please do so outside of the properties where there are cigarette bins provided.
Crylla Valley Cottages
Crylla Valley Cottages is the marketing name of Sunnybanks Estates Ltd. Registered in England. Registered Office: Fairmead Court, Vallards Lane, Hatt, Cornwall, PL12 6PT. Directors: A Walsh, S Walsh. Reg No 932388. VAT No 823 8529 14.